Privacy policy

Atrum Art Privacy Policy

Last updated: September 25, 2024

This Privacy Policy ("Policy") outlines how Atrum Art and its subsidiaries ("we", "us", or "our") collect and use personal data about individuals who visit our websites or receive services through any mobile applications, including but not limited to digital galleries and virtual exhibitions (together, the "Website"). The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, keep it secure, and comply with legal requirements. Please read this Policy carefully. It provides important information about how we use personal data and explains your legal rights.

This Policy applies only to the Website and does not extend to the websites of any other companies or organizations (including artists and vendors) to which we may link, as these are managed by third parties (including their use of cookies). If you are a user of these links, it is your responsibility to understand how those third parties will use your data, as once you leave our Website, we have no control over information that is submitted to or collected by any third-party links. We are not responsible for these other websites.

By visiting and/or using our services on the Website, you agree and, where required, consent to the collection, use, and transfer of your information as set out in this Policy.

For the purpose of data protection regulations, Atrum Art, registered in Riyadh, Kingdom of Saudi Arabia, with a business address at [insert address], will be the data controller for your personal data when you use the Website.

 

What Information Do We Collect from You, and How Do We Collect It?

We will collect and process the following data about you:

• When you visit the Website or use any services, you may be asked to provide information about yourself, including your name, contact details, address, date of birth, username, password, gender, country of residence, and payment information (e.g., credit or debit card information).
• We may collect information about your usage of the Website, messages you post, and emails you send to us.
• Records of correspondence, including communication with our support staff or chat features, may be collected. We may also monitor and record any communications, including phone conversations, emails, or chat inquiries, to maintain service levels and meet regulatory and legal duties.
• We may collect technical information from your device, including your IP address, device type, and performance data. This may include geolocation data where permitted by law or for the purpose of fulfilling orders or services through the Website. This information may be collected automatically if you use any of our services via mobile applications, browsers, or otherwise.
• Information that you provide by filling out forms on our Website, including our contact us section or subscribing to mailing lists.
• Details of your visits to our Website, including traffic data, location data, and the resources you access.
• We may also collect statistical data about users' browsing actions, which does not identify any individual.

 

Minors

We do not knowingly collect personal data from individuals under the age of 18. If you believe that we have collected personal data from a minor without valid parental consent, please contact us at [email protected], and we will erase such data.

Cookies

Our Website uses cookies to distinguish you from other users and enhance your experience. For detailed information on the cookies we use and how to remove them, please contact [email protected].

How Do We Use Your Information?

In this section, we set out:

• The main purposes for which we use your personal information.
• The legal bases upon which we are using your personal information.

Information from Other Users:

If you use our Services to communicate with another User or perform a transaction with another User, we may obtain information or feedback from them about their interaction with you (for example, whether you were responsive to their communications or completed a transaction with them). Also, when Users share User Content through our Services, if it contains information about you, we will receive that information as well. More information about User Content is provided below.

Purposes and Legal Bases

To register you as a new customer, process and deliver orders, and manage our relationship:

• To collect identity and contact information to register you as a customer on our Website.
• To provide access to services you request.
• To carry out obligations under any contracts entered into between you and us.
• To manage payment, fees, and charges.
• To notify you of changes to our terms and privacy policy.
• To ask for reviews or feedback.

Legal Basis:

• Legitimate interest: To fulfill and deliver services requested and manage customer interactions.
• Consent: Where required, we will ask for your consent before processing personal information for certain purposes.

Ensuring the quality of our services & effectiveness of our Website:

• To record customer service calls for compliance, quality control, and training.
• To use data analytics to improve the Website and services.
• To request your participation in surveys or feedback initiatives.
• To ensure content on our Website is presented effectively on your device.

Legal Basis:

• Legitimate interest: To maintain and improve the Website and develop services.

Marketing and Direct Marketing:

• To provide you with information about our products, services, offers, and promotions via telephone, SMS, or email, with your consent.
• If you have opted in for push notifications on your device, we may send updates about our services or offers. You can adjust these settings anytime.

Legal Basis:

• Legitimate interest: To understand how customers use our services and grow our business.
• Consent: Where necessary, we will ask for your consent.

How Long Do We Keep Your Data?

We will retain your data as long as your account is active, and for a reasonable period afterward to address any issues. If you wish to delete your data, contact us at [email protected].

Who Do We Disclose Your Information To?

We may share your data with:

• Service providers assisting in website management, payment solutions, and fraud prevention.
• Third-party partners such as delivery services, auditors, or marketing platforms.

We may also disclose data in cases of business acquisitions, legal obligations, or if you authorize such disclosure.

International Data Transfers

Some of our service providers are based outside of KSA. We ensure that any international transfers are done with appropriate legal safeguards in place, as required by Saudi Data Protection Law.

Your Rights

You have rights regarding your personal data, including:

• The right to access and correct your data.
• The right to request data deletion.
• The right to object to data processing for marketing purposes.

If you have any concerns, you may contact us at [email protected].

Changes to Our Privacy Policy

We may update this Policy from time to time. You will be notified of any significant changes through the email provided or a notice on the Website.

Contact Us

For questions or concerns regarding this Policy, please contact [email protected].